If you have questions regarding your order, please reply to your receipt or shipment email, or include the order number. Please do not send pictures. We do not add products onto existing purchases, but if you wish to have two orders combined, please let us know within two days of placing the first, providing it hasn't been packed yet; some orders ship the next day. If you wish to cancel an order, please let us know within 24 hours of purchase. It may not be possible if the order has already been packed. We do not "hold" orders and ship at a later requested time. Products available in sample size may be purchased if desired; we do not take free sample requests.
We do not sell wholesale or for direct resale.
Marketing or "promotional" offer emails, including requests for free products/review exchanges, are not read or replied to.
Please contact us at purchases@ fyrinnae.com for order and product inquires. Your question may have already been addressed on the product or its category page. We cannot give accurate restocking dates, as all product manufacturing is completed when time allows. Important current information is posted in the top left corner of the site, and current queue time frame is always on the main page.
Allow at least 48 hours for a response; our office is not staffed through each day. Thank you!