Contact

 If you have questions regarding your order, please reply to your receipt or shipment email, or include the order number.  
   We do not add products onto existing purchases, but if you wish to have two orders combined, please let us know within 12 hours of placing the first, providing it hasn't been packed yet; many orders ship the next day. If you wish to cancel an order, please let us know within 12 hours of purchase. It may not be possible if the order has already been packed and labelled. We do not "hold" orders and ship at a later requested time, except in the case of orders already placed and unforeseen circumstances occur such as a natural disaster which may impact mail delivery.

As of 9/22/2024, we have implemented a minimum order amount (before shipping) of $8 USD. 

We do not sell wholesale or for direct resale. We have never partnered with or authorized a "decant" seller for our perfumes or other products.

Marketing or "promotional" offer emails, including requests for free products/review exchanges, are not read or replied to.

Please contact us at purchases @ fyrinnae.com for order inquires. Products available in sample size may be purchased if desired; we do not take free sample requests nor send PR materials. Your question may have already been addressed on the product or its category page. We cannot give accurate restocking dates, as all product manufacturing is completed when time allows. Important current information is posted in the top left corner of the site, and current queue time frame is always on the main page.

Allow at least 48 hours for a response; our office is not staffed through each day. Thank you!