Frequently Asked Questions

Frequently Asked Questions

Q: How in the world do you pronounce Fyrinnae?

Q: Your eye shadows are 3 grams? That's not very big...

Q: How many uses are in an eye shadow mini?

Q: Why is the eye shadow I received clumpy?

Q: I don't see any sample sizes? Where are they?

Q: Do you offer discounts for artists?

Q: What types of payment do you accept?

Q: My order is missing a product, is it backordered?

Q: Your eye shadows state that some are lip-safe. But which ones?

Q: When I tried the color, it looks very different from your picture, and lacks the shimmer.

Q: Where can I find ingredients and information on each product?

Q. This isn't mineral makeup?




Q: How in the world do you pronounce Fyrinnae?
A: Just as it is spelled, with a soft "y". "Feer-ih-nay".

Q: Your eye shadows are 3 grams? That's not very big...
A: No, they weigh about 3 grams depending on shade, but volume-wise, are bigger than that (each full size jar contains at least 1.5 teaspoon packed down). More information can be found on the eye shadow category page and here's an eye shadow jar size comparison photo, and one of all jars here. Note that the little sample jars (commonly called "3 gram" size) hold quite a bit less if filled, about 2/3 of a teaspoon, and often have a domed base, though at first glance they appear to be the same size as the regular shadow jars (commonly called "5 gram"). All products are filled by volume, not weight, so while a jar is filled as much as possible, it may weigh slightly more or less than the same product in a different color due to varying dry ingredient weights.

Q: How many uses are in an eye shadow Mini?
 A: a 1/3 teaspoon is enough to last you anywhere from 20 to 30+ applications. A full size regular shadow jar has more than 4x as much product as a Mini. Sample sizes of other powder products are about 1/3 tsp to 1/2 tsp. 

Q: Why is the eye shadow I received clumpy?
A: Our eye shadows are not free-flowing powder, as noted at the top of the eye shadow cetegory pages, as of January 2013. They should appear clumpy or wet, and some shades will often have little balls of shadow, which are easily brushed across as is or gently crushed.

Q: I don't see any sample sizes? Where are they?
 A: Click on each color name or photo for the shade description and the size option. 

Q: Do you offer discounts for artists?
A: No, there are no pro or volume discounts; we strive to keep our prices low to be affordable to everyone.

Q: What types of payment do you accept?
 A: We take Visa, Mastercard, American Express, Discover.

Q: My order is missing a product, is it backordered?
 A: Oops! No, we don't do backorders, but it is possible to miss an item or two when packing up orders. Please let us know if this happens (reply to your receipt or send an email with the order number), and the replacement will be sent out to you.

Q: Your eye shadows state that some are lip-safe. But which ones?
A: All are safe for use on the lips except the colors where "Not lip-safe" is listed after the shade description. Nearly all blush shades are safe for lip use as well. 

Q: When I tried the color, it looks very different from your picture, and lacks the shimmer.
 A: It's usually all in application. Rubbing firmly will often ruin the color, and makes the shimmer or sparkle less visible. Remember, our shades are not simply colored mica powder. Also, different lighting gives different results. Some shades, like Snow Leopard, Crimson Ghost, and other simple, semi-sheer ones may be easily brushed across, while you may prefer to "pat" on the more complex shades to retain the effects. Just play around with different techniques!

Q: Where can I find ingredients and information on each product?
A: Aside from product labels, the main category page should have this information, if the product description itself does not.